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About Us
Tylersonline are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at esales@tylersonline.co.uk. Our Contact details: Tylersonline (Tylers Gas & Electrical) 4-6 High Street Bilston West MIdlands WV14 0EH Phone: 01902 353200 Email: esales@tylersonline.co.uk |
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
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Shipping And Handling
DELIVERY All deliveries will be carried out by our own delivery service. |
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in |
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
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Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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Guarantee
We guarantee your satisfaction. |
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Reaching Us
If you need to contact us:- Please email us on esales@tylersonline.co.uk, alternatively, you can call on 01902 353200 or write to us at 4-6 High Street, Bilston, West Midlands, WV14 0EH. |
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Privacy Policy
TYLERS do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
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Returns Policy
CANCELLATIONS You can cancel your online purchase at any time either before or up to 14 days after delivery by: returning the product to one of our stores (please bring your receipt with you and the card you paid with, so it can be credited) Telephoning us on 01902 353200 - please have your order reference and delivery details to hand. (please note a charge will be made for collection of goods) Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund, and the cancellation is free of charge provided you return the product to a store. A charge will be made to collect the product from the delivery address. If you choose another method of return, you must bear the costs. We cannot cancel your purchase when: You return your product to a store without proof of purchase. The goods were a special order to your specification. RETURN OF FAULTY GOODS The following are guidelines. Wherever possible we will respond to your individual circumstances. Any fault with your product within 12 months of delivery (or other defect with your order), will be covered by the manufacturers guarantee and a in-house servuce call can be arranged by following the details on your receipt. . We will always offer you an exchange if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be: In otherwise “as new” condition. And complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). Please return the product to any of our stores or contact us on 01902 353200. If a fault occurs while you are abroad, please contact us after you return to the UK. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear, or consumable items (e.g.batteries). Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund if they are not taken into a store. MISSING, DAMAGED OR INCORRECT ORDERS We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please contact us on. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS |